Privacy Policy

Last Updated: May 2025

Introduction

Suvik Overseas Pvt. Ltd. ("we", "us", or "our") operates the website safety-pins.com. We are committed to protecting the privacy and personal data of all individuals who interact with us — whether as website visitors, trade enquiry contacts, or business partners.

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights in relation to it. By using our website, you agree to the practices described in this policy.

Data We Collect

We may collect and process the following categories of personal data:

  • Identity Data: First name, last name, company name, and designation.
  • Contact Data: Business email address, phone number, and postal/shipping address.
  • Trade Enquiry Data: Product interests, order quantities, destination country, and any other details shared in your enquiry messages.
  • Technical Data: IP address, browser type and version, time zone, operating system, and page visit data (via analytics tools).
  • Usage Data: Information about how you navigate and interact with our website.
  • Communication Data: Records of emails, WhatsApp messages, or other correspondence you have with us.

We do not collect any sensitive personal data (e.g., health data, financial account information, or government ID numbers).

How We Collect Your Data

  • Directly from you: When you fill in our Contact or Enquiry forms, send us an email, or communicate with us via phone or messaging apps.
  • Automatically: Through cookies and similar tracking technologies when you browse our website (see our Cookie Policy for details).
  • From third parties: We may receive data about you from business directories, trade platforms (e.g., IndiaMART, TradeIndia), or referrals.

How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your trade enquiries, quotation requests, and product questions.
  • To process and fulfil purchase orders and manage our business relationship with you.
  • To send you relevant product updates, new catalogue information, or promotional communications (you may opt out at any time).
  • To improve our website, products, and services based on usage data and feedback.
  • To comply with applicable legal, regulatory, tax, and export compliance obligations.
  • To protect against fraud, unauthorized access, or other illegal activities.

Legal Basis for Processing

  • Contract: Processing is necessary to enter into or perform a trade contract with you.
  • Legitimate Interests: We have a legitimate interest in marketing our products to B2B buyers and improving our services.
  • Legal Obligation: We must comply with applicable Indian laws, export regulations, and GST requirements.
  • Consent: Where you have explicitly consented, such as subscribing to product newsletters.

Data Sharing & Disclosure

We do not sell your personal data to third parties. We may share your data with:

  • Logistics Partners: Courier companies and freight forwarders, to the extent required for shipment of your orders.
  • Service Providers: IT, website hosting, CRM, and email service providers who process data on our behalf under strict confidentiality agreements.
  • Regulatory & Legal Authorities: Where required by law, court order, or government regulation (e.g., GST authorities, customs).
  • Business Successors: In the event of a merger, acquisition, or restructuring of our business.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy or as required by law. Specifically:

  • Enquiry and correspondence records: Up to 3 years after the last interaction.
  • Order and invoice records: 7 years (as required by Indian GST and accounting regulations).
  • Website analytics data: Up to 26 months.

Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, destruction, alteration, or disclosure. These include:

  • SSL/TLS encryption for data transmitted via our website.
  • Access controls limiting data access to authorized personnel only.
  • Regular review of our data handling practices and security posture.

Your Rights

Subject to applicable law, you have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your data (subject to legal retention obligations).
  • Objection: Object to processing of your data for direct marketing purposes.
  • Withdrawal of Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please email us at sales@safety-pins.com. We will respond within 30 days.

Cookies

Our website uses cookies to enhance user experience and gather analytics data. Please refer to our Cookie Policy for full details on the types of cookies we use and how to manage them.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

For any questions or concerns about this Privacy Policy or your personal data, please contact our Data Protection point of contact at sales@safety-pins.com or write to us at: Suvik Overseas Pvt. Ltd., Kolkata, West Bengal, India.